Excellence in Customer Services

Category:
Business Management/
Duration: 25
Lectures: 5
Logic Institute

COURSE DESCRIPTION 

customer service is a set of practices aimed at enhancing the level of customer satisfaction,for example the sense that the service or product has received customer satisfaction and a more accurate definition: the process by which the needs and expectations of customers are met by providing high quality service resulting in customer satisfaction The importance of customer service varies by product type and customer type.

The customer service function is one of the most popular types of jobs required now. Customer service skills may become the defining point in the selection of individuals and people who are qualified for customer service. This type of job has recently spread to the Arab world, Clients in large organizations and institutions.

Course objective:

  • The candidates acknowledge the outstanding service.
  • The candidates Know the importance of the client and his needs.
  • The apprentice recognizes intelligent communication and outstanding service.
  • The ability of the trainee to know the ways to make the customer happy and provide him with a distinguished service
  • Customer’s internal knowledge and outstanding service.
  • Learn about customer styles and the art of dealing with them.
  • Knowledge of distinguished service and the art of dealing with complaints and problems.
  •  Learn about the seven steps to apply premium service.
  • The ability to know the role of euro-linguistic programming and its impact in providing outstanding customer service.

Topic/ content outline:

  • What is distinctive service.
  • The importance of the client and his needs.
  • Smart communication and outstanding service.
  • How to make the customer happy and provide him with a distinguished service.
  • Internal client and outstanding service.
  • Customer styles and how to dealing with them.

Training methods:

  • For collective and individual discussions.
  • Theoretical and practical exercises.
  • Individual and group exercises.
  • Presentation of training material on exhibitions.
  • Presentation of motivational training films.
  • Stories and Actresses.
  • Use writing on the board and paper.

Who should attend or Potential Job Occupational

  • Managers and businessmen.
  • Representatives of customer services and public relations.
  • Anyone interested in excellence.

About Instructors

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